Submit A Claim

How to submit a claim to a policy

To submit a claim:
• Select 'My Policies'
• Select the policy the claim covers (must be an inforce policy)
• Select 'Submit a Claim'
The user will be prompted with a message asking if this claim is a life threatening condition or is the animal deceased
If the user answers yes to the above they will be promopted to call the emergency number displayed
If the user answers no they will need to complete the following information
Incident Information section
Date of Loss
Policy Number (should default to the policy selected in My Policies)
What Happened (select from the list)
Loss Location (select the state from the list)
Take Pictures (allows the user to take photos of the injury or pull pictures from their phones camera gallery
Reported By section
Name (should default to the user's logged in registered name)
Email (should default to the user's logged in registered email address)
Phone Number (should default to the user's logged in registered phone number)
Phone Type (new required field)
Role
Insured Animal Information section
Horse (select name from the list - once selected the majority of fields in this select will be pre-filled)
Animal Name
Horse Nickname
Bread
Age
Sex
Use
Vet Name
Vet Phone (new required field)
Phone Type (new required field)
Insured Information section
Name (should default from the policy selected)
Email
Phone Number
Phone Type (new required field)
Select 'Submit Claim'
A Claim Received message will be returned to the user followed by emails and contact from the Claims Dept

Or:
• Select the 'Submit a Claim' icon from the Home page
• A message prompt will display wanting to reroute the user to 'Go To My Policies' to select the policy that the claim covers
The user will follow the same steps as listed in the previous section above